Terms & Conditions:

Saarkie Limited: (updated 13.07.2022)

Unit O, 6 Rosedale Road, Windsor Park, Albany, Auckland, 0632, New Zealand.
NZ CUSTOMS CODE: 40495092E
NZBN: 9429046950468 / 9429049000658
GST Registration: 126-740-557
ANZ Business Bank Account Number:06-0294-0980656-00

Saarkie Limited is a courier broker in New Zealand and South Africa.
Our role is to connect you with a service that suits you best. The agents we use each have their own terms and conditions, our terms add to the already established terms of the specific carrier. Our promise to you is a personal approach to ensure ease of trade. If there is a problem with one of the services we use on your behalf, we will exhaust all avenues to solve it.

For your ease of mind and or rights when things go pear-shaped: https://www.consumer.org.nz, and in the event a resolution can not be agreed upon within the three-month period, an alternative is the independent New Zealand disputes tribunal https://disputestribunal.govt.nz/how-to-make-a-claim/

How does it work?

1. You gather what you would like to send, (keep receipts and photograph your items is highly recommended for just in case). We contract to a variety of carriers.

2. Work out what your KG and DIMENSIONAL WEIGHT will be (LxHxW in centimeters, divided by 5000 is your dimensional weight).

3. Check the price list to see what you will be invoiced for. (Whichever the greater, either actual KG or Dim Weight).

4. Place your order online. (The details of the sender, receiver, content, value, weight and size is needed).

5. A payment page OR invoice will be sent to you - or both - your invoice body has your booking, declaration and tracking details listed. If at this point there is a discrepancy, please let us know as soon as you can.

6. Get ready to send your parcel. Your options are: 1. Deliver to our NZ Depot in Albany in person, 2. Use your own courier to have it sent to our NZ Depot, or 3. We send you a local NZ Courier Label to attach to your parcel, and have it delivered over the counter at your local NZ PostShop. (in some area’s, local dairy’s also act on behalf of NZ CourierPost).

7. South Africa: The Courier Guy is our third party collector before your item is sent overseas.

8. From our NZ Depot, once your item arrives, it leaves NZ within the hour, tracked, traced and followed for you. (Notifications are also sent to you directly through the carrier, and you also have the ability to follow the tracking live online.

9. When your item is delivered and signed for - we let you know by confirming with you.

What happens if the person my parcel is intended for is not at the delivery address at the time of delivery?

Most carriers deliver only on week days between 9am and 4pm. All, if not, most couriers leave a calling card, and take the item to a safe depot closer to your recipient. Your recipient would need to call the given number and have a reference ready (on the card, mostly it is your tracking number) and then you arrange for a re-delivery, address change or a different date/time. We can assist you with this should you need help.

Address details/labelS:

When you book our service, we will send you a national label to place on your parcel. This label contains all the information for overnight delivery to our NZ depot. If you fail to attach the label securely that we provide, the item will not reach us. When your item is delivered to us and our signature is on record, it is our responsibility. You do not need a label from us if you are using your own courier or handing it over to our Albany Depot. We print the labels for you in-store. We also print, attach, label your international parcels.

Insurance:

Carrier value: The amount it costs to send your item. Content value: The amount your item is declared for.

National: When your item left your possession, it is the responsibility of the carrier, until it reaches us. Our insurance for carrier value is included. National carriers have their own insurance which we claim on your behalf, depending on your declaration of value. Note that we do not advise that you ship items for more than $400.00 (NZD). This insurance is included in our price.

International: When the international courier collects your item for overseas delivery, your item becomes their responsibility until it reaches the specific country’s customs. Once your item has cleared customs, it is subject to the overseas shipper terms and conditions, until your item is delivered and signed for. We insure the value of carrier but the value of content would depend on your declaration. Should you choose to insure your value, the fee’s are 10% of your declared value. This you note on your booking.

For example, if you send a brand new electronic device worth $1000 but claim it is used and worth $50, our insurance will cover the cost of the stated value if the carrier misplaces/loses the parcel.​ Incorrect statements about the value of items can also cause problems with regulatory authorities, such as customs, if the parcel is inspected. If the value is higher than stated and should have attracted fees or taxes, it could be withheld from delivery until those fees or taxes are paid. In these cases, we can facilitate your payment to the appropriate authority, but take no responsibility if the value is stated incorrectly. Our in-house insurance only covers up to $400NZD, so if your parcel content is more - you can possibly arrange your own insurance for the duration of your parcel travel.

In the case of a lost item - we process a claim through the carrier. We will assist with dates, tracking numbers and contacts. If you send valuable items, it’s advisable to keep a receipt, take a photo of the item and retain any other relevant information about the item until it is delivered. When you place a booking with us, you agree to the terms.

If a recipient country’s regulatory authority contacts you or your recipient with a request for custom fees, GST, VAT, BTW and requests payment before delivery, we advise you contact us first. In some cases, these charges are unavoidable, however sometimes they are unnecessary. If you pay customs and duties following a request from a carrier without letting us know, there is no assistance we can provide. It is important that you state the accurate value of your parcel.

T&C FedEx.Com: https://www.fedex.com/en-nz/terms-of-use.html

refusal of service

This is not ideal and does not normally happen, but it does. Disrespect towards a Saarkie at any time by using foul language, continues badgering, shouting, screaming, swearing, etc. will cease shipping immediately, your order will be cancelled, refunded if paid and service will be refused. Our staff work long and hard hours, please respect that as they will respect each and every person / client they deal with. We can not courier-collect items that is not wrapped, sealed and labeled (either with your own courier or our courier label). If you deliver your items to us in-store, we can definitely help you pack, seal and photograph. It needs to be traceable, sealed well and labelled, the moment your parcel leaves your/our possession.

HOW LONG DOES DELIVERY TAKE:

1. During the silly seasons it will take between 6-15 days to deliver. The last date you should send any item overseas, should be 25 November. If you are going to send it on 1 December - it is a risk to be not delivered before Christmas. We are expecting delays - not just collections, it will be customs, for each country your parcel stops, clears, and the final destination. Customs NZ takes around 9 days to release items, and Customs SA can take up to 14 days to release parcels.

   
   
   

STANDARD MESSAGES ON YOUR INTERNATIONAL PARCEL TRACKING:

1. FedEx/DHL on the occasion has a delay at customs, or delivery. Your tracking comes up with a red exclamation mark - if it states: Customs Delay - it is only a notification that the specific customs is running behind, it is their process. For any other descriptions, we will see that and reply accordingly, should it happen. IF we do need more information on your parcel, we will let you know.

2. We note this because we are inundated with messages - and by the time we get to reply - the parcel has already been delivered. There will be extra processes in place with ANY courier, ANY carrier. We, as your broker will ensure collection and delivery, safely first and foremost. The delays are going to be inevitable - so expect them.

   
   
   

WHAT CAN I NOT SEND:

1. You can normally NOT send any human, animal, plant items, cash, weaponry (permits needed) extra precaution with lithium and alkaline, but during this season - try not to send:

2. ANY batteries, rechargeable of any kind, not in computers, not in toys, not in phones, if you do, note this on your content, you would need to wrap them separately, and for laptops, speakers, any electronics with a magnet - an MSD form would need to accompany your item, so please let us know when a battery (lithium or alkaline is in your parcel)

3. ANY medication will require a prescription during C-19, a valid prescription. Including contraceptive, dietary substances, it will not pass NZ MPI without a valid prescription (Package, Fin Des, Script, receipt and content has to match the exact name.

4. NO weaponry, knives, kitchen knifes, pocket knifes, nerf guns, ‘kettie’ - at all.

5. FedEx TERMS OF CARRIAGE, see section 8 - what you can not send.

6. DHL TERMS OF CARRIAGE, link.

   
   
   

WHAT ELSE I CAN DO:

1. You can redirect your parcel, mostly we can do that while your item is in transit - contact us for urgent changes.

2. Instead of sending a parcel - there are many SA suppliers in New Zealand (saving on courier charges, shop online) - you can have our Depot as a delivery address so we can deliver it for you in NZ on a date you require it too.

3. You can shop for Afrikaans/English books: www.saarkiestories.co.nz., and we can have it delivered to any NZ address

4. If you are sending to South Africa, you can do it the other way around as well - facebook is an easy way to get around asking others what they have done

OUR TERMS:

1. Insurance: If your package value exceeds $400 / R4000 - please use your private insurance, this is the maximum amount your item would be insured for with Saarkie Limited. (or less when you state your parcel value and choose the insured option).

2. We can not guarantee 100% that your item is secure and safely delivered - but we can deal with what happens after (insurance, refunds, pre-caution). We have a 98.7% delivery rate and are confident in a secure delivery.

3. We hold the right to cancel your parcel collection - where we will return to sender and a refund (less operational costs) will be adhered to. This will be for extreme circumstances - parcel by parcel.

4. Before we send your item overseas, your booking needs to be paid in full.

5. Cancellations: ALL cancellations incur a 10% charge. Your 90% refund will be paid within 7 days.

6. Insurance: Damaged/lost goods and items needs to be photographed and emailed within 24 hours to saarkie@xtra.co.nz, include your international waybill number. Insurance can take up to three months to finalize from the date of notification.

7. Carrier fee’s for insurance are paid within a week, item insurance claims CAN take up to three months, carrier depending.

8. Shortlist for better understanding:

• If your parcel is delivered, no carrier fee is refundable, regardless.

• If your parcel is lost, your carrier fee is refunded as soon as the carrier confirms it, or three months after notified date that the item is lost, whichever one comes first.

• Content insurance for inside NZ (national) - we deal with NZ CourierPost and included in your booking price. Content insurance for complete loss is 10% of your declared value, and if selected on your booking/declaration, will be refunded in three months or confirmation of the carrier from the date of notification, whichever one comes first.

• Documents are not insured as the value of them is irreplaceable in some instances, but you can choose to, should the value of replacement not exceed $400.

• Police Clearance Applications are a different document sending (applying through us) - insurance for safe delivery is our priority, we deal with this issue on a case by case.

Thank you for choosing to ship with us - we aim that all our clients have an enjoyable experience with us.

www.saarkie.co.nz - 027 524 0383 - +64 27 524 0383 - info@saarkie.co.nz

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